Shipping Damage/Lost Packages
- All items sold are carefully inspected before shipping out to you. This gives us and YOU peace of mind that you are receiving the correct item ordered in the specified condition.
- All 4” Funko POPs will be shipped in a free soft pop protector.
- All products purchased and shipped from Pop CoupleLLC.com are packaged by us but handled by USPS or UPS. As a result, risk of loss or damage for such products will pass to you upon our delivery to the carrier. Since we do not have any control over how the carrier handles your package, we can't be held responsible for their delivery practices and cannot guarantee that your item(s) will always arrive in mint condition.
- If your package has been lost in transit, you have 48 hours to contact us at support@popcouplellc.com.
- Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims.
- Orders are typically shipped within 2 business days, via USPS/UPS.
We are a couple that has a passion for pop culture and collecting. We share this passion through our content on various social media platforms. We create content for YouTube and Instagram along with hosting weekly lives on YouTube and Whatnot. While our YouTube content has been historically focused more on Funko products and mystery boxes, our current and future content will focus on collectible figures and designer figures along with education around collecting and the world that surrounds the hobby. This site and store further our desire to share our passion with others.
Because of our passion we enjoy the hunt and attainment of items that are not readily available. We also enjoy learning about figures and the artists who create them or use the figure as a canvas for their work. Our goal for our store is to not typically have items that are readily available at other sites, for example we do not plan at this time to stock brand new Funko items that you can go to the many other sites that sell Funko and purchase. Instead, we will generally work to have items that are at least slightly older, harder to find, vaulted, or limited in production.
We will do our best to provide you information, entertainment, and, hopefully, some figures for your collection.