Returns
- ALL SALES ARE FINAL (we do not offer returns for shipping delays or "change of mind" reasons). In General, damage caused during shipping outside of the committed condition range is the only situation in which we approve returns. Items containing pictures of all sides of the item are not eligible for return UNLESS condition is different than in pictures shown.
- If we made a mistake, such as sending the wrong item, please contact us at support@popcouplellc.com and we will begin processing your return and replacement at no additional cost to you.
- Photos of the incorrect item(s) may be required. In order to be eligible for a return, you must email support@popcouplellc.com.
- If your shipment qualifies for a return, instructions will be provided. Any/all returns sent back without return authorization will be refused.
We are a couple that has a passion for pop culture and collecting. We share this passion through our content on various social media platforms. We create content for YouTube and Instagram along with hosting weekly lives on YouTube and Whatnot. While our YouTube content has been historically focused more on Funko products and mystery boxes, our current and future content will focus on collectible figures and designer figures along with education around collecting and the world that surrounds the hobby. This site and store further our desire to share our passion with others.
Because of our passion we enjoy the hunt and attainment of items that are not readily available. We also enjoy learning about figures and the artists who create them or use the figure as a canvas for their work. Our goal for our store is to not typically have items that are readily available at other sites, for example we do not plan at this time to stock brand new Funko items that you can go to the many other sites that sell Funko and purchase. Instead, we will generally work to have items that are at least slightly older, harder to find, vaulted, or limited in production.
We will do our best to provide you information, entertainment, and, hopefully, some figures for your collection.